Shipping policy

 

SHIPPING POLICY

Delivery

We pack orders carefully and ship from Hampshire. Enter your delivery address at checkout to see the available services, delivery estimates and charges before paying. Any free-delivery offer and its conditions will also be shown at checkout.

We deliver to destinations for which checkout offers a shipping service. Please check your address before placing an order. Contact us promptly if it needs correcting; we will help where the order has not yet been dispatched.

Dispatch and delivery times

Any product-specific dispatch date or pre-order date is shown on the product page. Delivery estimates depend on the service selected.

We will deliver without undue delay and, unless we have expressly agreed another delivery date with you, within 30 days of your order.

We will contact you if an item becomes unavailable or we become aware of a material delay. You retain your legal rights to cancel and receive a refund where delivery obligations are not met.

Tracking, missing or damaged parcels

Where a tracked service is used, tracking details will be included in your dispatch confirmation.

If a parcel is missing, damaged or contains the wrong item, contact us with your order number. Photos of damage can help us investigate, but are not a condition of your statutory rights.

We remain responsible for goods until they are delivered to you or a person you nominate to receive them. We will deal with the carrier on your behalf.

Returns and contact

Please see our Return and Refund Policy for cancellation and return information.

Test Valley TCG, operated by Ben Bruning 119 Cutforth Way Southampton SO51 0BG United Kingdom

Email: test-valley-tcg@outlook.com Telephone: +44 7346 815599